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The delivery cost of our watches is free of charge worldwide. DONE watches delivered to Switzerland, the United Kingdom and the European Union are sold at the price including VAT and other taxes. Watches delivered to other countries are sold at the price excluding taxes. Customs and VAT charges are applied to the delivery of the package. These charges vary depending on the destination region of the package and are not covered by DONE Watches.
The DONE watches are all assembled in our watchmaking workshops in Dombresson, in the canton of Neuchâtel, Switzerland.
Yes, they are. The DONE watches respect the criteria defined by the "Swiss Made ordinance" which requires that : The technical development of the watch is done in Switzerland. The cost of the watch (watch head) is at least 60% Swiss. The movement is Swiss and assembled in Switzerland. The assembly of the watch and the final control is done in Switzerland.
Although we are increasingly committed to local production, we still produce some of the watch components abroad at our carefully selected suppliers.
Yes, we offer solutions to limit "import-export" problems. Please contact us at email@example.com and together we will find the best alternative for you.
No, all our bracelets are equipped with spring bars with the "quick easy change" system. Changing bracelets is done easily by hand in less than 10 seconds.
For Switzerland, it takes 1 to 2 working days and for foreign countries 4 to 12 days (depending on the country of destination).
Yes, once the watch is shipped we will send you a tracking number to follow your package.
Yes, we apply the "satisfied or refunded" policy for a period of 30 days after receiving your watch (see details in the terms and conditions).
We love to share our passion for watches, so it is with great pleasure that we welcome you to our offices in Cormondrèche to share a coffee and present our timepieces.
Although the two-year warranty is over, we guarantee repairs and services in our watchmaking workshops.
Please contact us at firstname.lastname@example.org by explaining your problem and we will guide you through the process.
The DONE Watches are sent by UPS or Swiss Post from our offices in Cormondrèche, Switzerland.
The DONE Watches are only sold on the internet from the official website of the brand www.donewatches.ch.
At DONE Watches we have set ourselves the goal of selling our models only on the internet. This "B2B" sales process allows us to cut out the entire chain of intermediaries and deliver our brand products directly to the customer. The margins of the classic distribution being removed, the customer pays the right price for his watch.