DONE Watches accepts Visa, Mastercard and American Express credit cards, PostFinance Pay and TWINT. Installment payment options are also available. All payments are processed securely.

Yes, all transactions are encrypted and processed according to the highest security standards. DONE Watches does not store any banking data.

Any modification or cancellation request must reach us within 24 hours of placing the order, before shipment. Write to us at info@donewatches.ch stating your order number.

Yes, DONE Watches ships worldwide.
However, some destinations may be subject to restrictions related to international customs regulations.

In Switzerland, delivery is handled by Swiss Post within 2 to 3 business days.
For international shipments, FedEx is used and delivery takes 3 to 10 business days depending on the destination.

Shipping is free for all watches, worldwide.
For accessories, shipping is free in Switzerland and for all international orders over CHF 200.
Below this amount, a shipping fee of CHF 25 applies.

Once your order has shipped, you will receive a confirmation email with a tracking number. You can then track your package directly on the Swiss Post or FedEx website, depending on your destination.

Contact us at info@donewatches.ch with your order number. We handle each situation and quickly find a solution.

Orders delivered in Switzerland, the United Kingdom, and the European Union are sold with all taxes included, covered by DONE Watches.
For all other destinations, local customs fees may apply upon receipt and remain the responsibility of the recipient. We recommend that you check with your country's customs authorities before placing an order.

Yes, for customers in Switzerland, the United Kingdom, and the European Union, VAT is included in the displayed price.
For other destinations, the displayed price is exclusive of local taxes.

You have 30 days from the receipt of your order to return an item, provided it is unworn, shows no signs of wear, and is kept in its original packaging, including the case and accessories.

Write to us at info@donewatches.ch stating your order number and reason for return. We will confirm the procedure to follow and the shipping address as soon as possible.

Yes, return shipping costs and any customs duties related to the return remain the responsibility of the customer. Before arranging your shipment, we invite you to contact us at info@donewatches.ch so that we can agree on the best return solution and avoid any inconvenience.

Each DONE watch comes with a 2-year warranty from the date of receipt, covering any manufacturing defects under normal use conditions.

The warranty covers original defects related to manufacturing or assembly. It does not apply to damage caused by impact, improper use, exposure to extreme conditions, or unauthorized intervention on the movement. [See Detailed Conditions]

Write to us at info@donewatches.ch, describing the problem and attaching photos if possible.
We evaluate each situation individually and offer you the best solution, whether it's a repair, a replacement, or a refund.

We are not necessarily in favour of unnecessary preventative maintenance, but a complete service every 5 to 7 years is still recommended to preserve the performance of the movement in the long term. This includes cleaning, lubrication, adjustment and water-resistance testing. For all enquiries, please contact us at info@donewatches.ch.

For automatic models, turn the crown a few times before wearing to provide sufficient power to the movement.
For manual models, wind the movement using the crown until fully wound, without forcing it at the end of the winding.

All DONE watches are water-resistant to 10 ATM, which means they can withstand static pressure equivalent to 100 meters deep. This water resistance is perfectly suited for swimming and common water activities. However, it is not suitable for scuba diving, which requires specific ISO 6425 certification and a minimum threshold of 20 ATM.

Avoid prolonged exposure to water and sun for leather and textile straps. Cleaning with clear water is sufficient for rubber and metal straps (important after immersion in salt water). The quick release system allows you to change straps in seconds, without tools.

The Swiss Made label is governed by Swiss law and guarantees that at least 60% of the manufacturing value of the watch head is produced in Switzerland, that the movement is Swiss, that product development is carried out in Switzerland, and that the final quality control is performed there.

The Swiss Made label is a requirement that we fully respect. Each watch is developed and assembled with the utmost care in the canton of Neuchâtel. For the sake of transparency, some external components come from carefully selected foreign suppliers in whom we have the utmost confidence.
The movement, adjustment, assembly, and final inspection are entirely carried out in Switzerland.

Yes, our development offices and showroom are located in Cormondrèche, in the canton of Neuchâtel. All visits are by appointment, accompanied by the DONE team. Make an appointment directly via our online calendar or simply email us at info@donewatches.ch, we will be happy to show you our collections.

By email at info@donewatches.ch or by phone at +41 32 545 35 45.
We respond as soon as possible, Monday to Friday.